Walk your talk.
Say what you mean and mean what you say.
Or, as Jesus put it:
Whatever you have to say let your ‘yes’ be a plain ‘yes’ and your ‘no’ a plain ‘no’—anything more than this has a taint of evil. (Matt. 5:37, J.B. Phillips translation)
I am asked regularly how to cope with volunteers who just don’t show up. I have no magic answer, but there are some trouble-shooting questions I usually ask which can shed light on gaps in the structures and processes a leader employs with their volunteers. But I think the problem runs much deeper than any organizational strategy.
It has become commonplace in our culture to say “yes” to something when we know full well that we won’t honor the commitment. “I don’t want to hurt someone’s feelings by saying no,” is the typical excuse. But more often than not, that’s not the real reason. If we are honest, the true motivation is that we don’t want to look bad because we don’t want to give up our resources (time, money, energy, influence). We don’t want to appear unwilling to help, or blind to the need. It’s why we walk past the beggar on the street corner without looking at him. If we look, we will see the need and then be faced with our own selfishness in not responding. It’s just easier not to make eye contact. If I don’t see you, then you can’t see my hardness of heart. Sure.
Lest you think I am being judgmental, I assure you that the first person to stand in judgment on this is me! I have said “yes” when I knew my real answer was “no.” I have lied–let’s just call a spade a spade, shall we?–to make myself look better. I have refused to make eye contact with someone I knew would ask something of me that I didn’t want to give.
But here is what I have come to see: Every time I don’t keep my word, I breed distrust in someone. That distrust may begin with me, or I may be just one more in a long line of liars (ouch! such an unpleasant descriptor, isn’t it?). Either way, I’m contributing to the fabric of distrust that pervades our society and encourages self-protective behavior, which often leads to violence of all kinds. I add to the disease of independence that eats away at Christ’s mandate to serve each other (John 13:14-15) , to Paul’s exhortation that the body of Christ must be interdependent (1 Corinthians 12).
Each time I say “yes” when my real answer is “no,” I injure the body of Christ, or place a stumbling block in the path to faith of someone who does not yet know Christ. You may think I look good in the “yes” moment, but God sees my heart and knows my lie. Just because I don’t look at him doesn’t mean he is not seeing me.
Let’s try this the next time you are tempted to say “yes” when you know you don’t mean it. Stop for a moment. Ask for time to consider the request or, if you know your mind already, just say “no” right then. In so doing, you will honor God, the person making the request, and yourself. Yes, that’s right: you will honor your self… in a healthy manner that encourages the same in others.